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Frequently Asked Questions
Q1: Are you a trading company or a manufacturer?
A: We operate as a professional factory with specialized production lines for wood-based panels.
Q2: How long is the estimated delivery time?
A: Generally, it takes 5-10 days if goods are in stock, or 15-20 days for custom orders, depending on the total quantity.
Q3: Do you provide samples for quality checking?
A: Yes, we provide samples free of charge. The buyer only needs to cover the courier/shipping costs.
Q4: What are your standard terms of payment?
A: For orders above 1000USD, we typically require 30% T/T in advance, with the balance paid against the copy of the BL.
Q5: How do you ensure product quality during production?
A: We perform quality checks at multiple stages: sample approval before production, continuous monitoring during manufacturing, and a final QA inspection before packaging.
Q6: Can the thickness and size be customized?
A: Absolutely. While our standard size is 1220x2440mm, we can customize thickness from 2mm up to 25mm based on your specific project requirements.